What We Will Do Together:

• Create a video of the unboxing video without tampering of original packing and courier label showing all sides and clear unboxing and then follow the below steps:

• Step 1 –
  

  • Raise a replacement request within 3 days from the date of delivery, if you’ve received wrong or expired product(s).

    • Please raise a request here with order and contact details –
      https://arvoxlife.com/contact/

    • You can also raise a request with us using the Chat option.

  • In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.

   

• Step 2 – Give us 2 working days to review your replacement request.

• Step 3 – After reviewing your replacement request, we will send our courier partner to pick up the products delivered to you.

• Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your PayTM Wallet/ Bank Details.

• Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement accordingly. Please note that replacement will depend upon the stock availability.

Under what conditions can I replace my product?

• Wrong product delivered ( Unboxing clear video of product in original non tampered packing is required)

• Expired product delivered

• Damaged product delivered – Physical damage/ tampered product or packaging ( Unboxing clear video of product in original non-tampered packing is required)

• Incomplete order – missing products ( Unboxing clear video of product in original non tampered packing is required)

Under what conditions can I request a refund?

• Item is not shipped

Under what conditions return/ replacement requests will not be accepted?

• Opened/ used/ altered products.

• Original packaging (mono cartons, labels, etc.) missing.

• The return/ replacement request is generated after 7 days from the date of delivery.

• The damaged/ missing product is reported after 2 days from the date of delivery.

• Unboxing video is not provided in original packing

 

SHIPPING AND DELIVERY POLICY:

All items will be shipped within 3 working days after the purchase is made. The orders will be delivered within 7-8 working days. The duration of the delivery may vary depending on the shipping address and product availability.  

How are returns processed?

Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

Can I cancel my order?

You can cancel order from CANCEL button from order details page under My account section. You just need to give reason for cancellation, and leave rest on us.

• • OR

Please call us on 0124-4060042 (Mon – Fri – 10 am to 6 pm), and we will help you in canceling the order.

**Arvox reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

Note – Orders can be only canceled till the status is “Ready to Ship”.

How will I receive the refund for my canceled or returned product?

• In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders, customers will be required to provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a canceled order or returned product?

• We will process your refund within 7 business days incase of cancellation of an order. IN case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up. 2.5% payment gateway charges would be deducted.

Can I return part of my order?

• Yes. You can return any products that are eligible for returns within 7 days of delivery

Delivery: For order containing multiple Products, delivery may be made in multiple shipments. Delivery usually takes 5-7 business days from the date of order placement. Upon placement of the order, the estimated shipping and delivery timelines shall be available on order details page. The estimated delivery times are indicative, hence there may be some unforeseeable delays, which are beyond our control. In the event, the Company is unable to deliver the Product within the estimated delivery date due to any reason, you will be notified by an e-mail the reason for such delay. 

Address : Plot No.15A, Kherki Dhuala Sector 77A, Gurgaon, Haryana, 122001.